Issued by SINGAPORE CYBERSIGHT TECHNOLOGY PTE. LTD.

For inquiries: support@cybersight.sg

1. Warranty Policy

1.1 Warranty Coverage

CYBERSIGHT provides a limited warranty for defects in materials or workmanship under normal use:

EU & UK Customers: 24-month warranty

All Other Regions: 12-month warranty

Warranty period begins on the invoice date.

1.2 Quality-Related Claims

Defective products will be replaced with either a new or factory-refurbished unit of equal value. If a replacement is not preferred or available, a partial refund may be offered based on usage time.

1.3 What’s Covered

Display malfunction

AI or hardware failure under normal use

Sensor or connection issues not caused by misuse

1.4 What’s Not Covered

Damage caused by misuse, accident, impact, liquid exposure

Wear and tear (e.g. scratches, discoloration)

Unauthorized repair or modification

Products taken outside the country of purchase

Orders without valid proof of purchase

Free gifts, bonus items, or third-party repairs

1.5 Required for Warranty Claims

Valid proof of purchase

Serial number and/or photos of the defect

Details of issue and usage context

Return of the product (if requested for inspection)

1.6 Warranty Process

Contact support@cybersight.sg with full details. Once approved, CYBERSIGHT will handle replacement and service costs. Customers are responsible for return shipping unless a product is confirmed defective.

1.7 Warranty Limitations

Replacement items follow the remaining original warranty or 3-month minimum

Warranty claims must be submitted within 90 days of defect discovery

Warranties are void if products are refunded or taken out of the original country of purchase

CYBERSIGHT is not liable for data loss or personal items returned by mistake