Refund policy

All return requests and refund distributions are managed under the contractual authority of CYBERSIGHT TECH LIMITED.
We offer a uniform 14-day return window for all international destination regions.
To qualify for a successful return, the product must be completely undamaged.

To start a return, you must reach out to support@cybersight.sg and our team will guide you through the process.
The return shipping arrangement depends entirely on your location, which dictates that: (i) for customers in the United States, we can provide a prepaid return shipping label; and (ii) for customers in all other countries and regions, you need to ship the package back yourself and provide the postage receipt so we can reimburse your return shipping costs through PayPal.
All returns must clear our inspection pipeline, meaning that the product must remain in a completely undamaged state to qualify for a refund.

Approved refunds are credited directly back to your original payment method.
The processing timeline depends on your specific financial institution, which means that it usually takes 5 to 10 business days for the funds to be reflected in your account.
If your refund is taking longer than the expected timeframe, please let us know so our team can investigate the transaction status.

The eligibility for an order cancellation depends entirely on the current fulfillment status, meaning that: (i) you can secure a full refund at any time before the item ships or enters active production; and (ii) you must utilize our standard 14-day return process if the cargo is already on the move.
For pre-sale orders, you are entitled to a full and immediate refund if a product faces unexpected delays that push the fulfillment past its confirmed shipping window.

We offer a 2-year warranty for orders shipped to Europe covering manufacturing defects to fully comply with European consumer protection laws.
We offer a 1-year warranty for all other international regions covering manufacturing defects.
If you experience any product issues, you should contact support@cybersight.sg with your order number and a brief description of the situation.
To help our team resolve the issue, you should execute the following steps: (i) provide clear photos or videos demonstrating the defect along with your email; and (ii) allow our support team up to 2 business days to review the case and provide a solution.

Cart