At SINGAPORE CYBERSIGHT TECHNOLOGY PTE. LTD. (“CYBERSIGHT”, “we,” “our” or “us”), we strive to provide a transparent and customer-friendly experience for all of our customers. Please review our refund policy for pre-sale items, which includes two specific conditions.
Pre-sale with a Specified Shipping Date
If you have purchased a product through a pre-sale with a specified shipping date, the shipping date mentioned at the time of purchase will be honored. If the product is not shipped by the specified date, you may be eligible for a refund in accordance with the terms outlined below.
Intent Deposit Model
For pre-sale items involving an intent deposit, this deposit is primarily for securing your registration and offering you a discount. The deposit allows customers to reserve their spot and receive the benefit of early registration. Please note that the intent deposit is refundable only within the designated promotional period specified at the time of purchase.
In-Stock Items
For products that are currently in stock, we aim to ship your order as quickly as possible(Usually within 5 working days). If you change your mind or wish to cancel the order before shipping, you may request a full refund. However, once the product has been shipped, the refund policy for returns will apply (see below).
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
Tracking
You'll receive an email when your order has been shipped. You can track the delivery status of your order any time either by selecting Track Orders at the bottom of the page or using the carrier’s website. For all inquiries, please contact us at support@cybersight.sg.
Warranty Timeline
30-Day Money-Back Guarantee for Any Reason
Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.) Once the returned item arrives back in CYBERSIGHT's warehouse for inspection, the refund process will begin.
Returns must include all accessories ( When returning products purchased in the "Buy One, Get One for $1" promotion, you must return both products. If you only return one product, the refund amount will be the amount paid minus the MSRP of the $1 product. )
Items must include original packaging
For non-quality related warranty claims, buyer is responsible for shipping costs
For non-quality related warranty claims, CYBERSIGHT refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through CYBERSIGHT’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
How to return an item?
To initiate a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready.
How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by CYBERSIGHT or CYBERSIGHT's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).
CYBERSIGHT's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, CYBERSIGHT will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Process:
Buyer must provide sufficient proof of purchase
CYBERSIGHT must document what happens when buyers troubleshoot the product
The defective item’s serial number and/or visible proof depicting the defect are required
It may be necessary to return an item for quality inspection
For defective items that CYBERSIGHT needs to have returned, warranties on those replacements are voided if the wrong item is returned to CYBERSIGHT or if the defective item is not returned.
Valid proof of purchase:
Order number from online purchases made through CYBERSIGHT or CYBERSIGHT's authorized resellers
Sales invoice
Dated sales receipt from an authorized CYBERSIGHT reseller that shows a description of the product along with its price
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyers in the following situations:
Returning products for any reason other than a proven defect
Warranty claims on items taken outside the original country of purchase
Buyer’s accidental returns
Returning personal items
Returning items claimed to have defects but found by CYBERSIGHT quality control to be in working condition
Returning defective items in international shipping
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non quality-related issues (after 30 days of purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from unauthorized resellers
CYBERSIGHT is not liable for:
Loss of data incurred from use of CYBERSIGHT products
Returning personal items sent to CYBERSIGHT
When returning items with a prepaid shipping label provided by CYBERSIGHT, CYBERSIGHT takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. CYBERSIGHT does not provide refunds for items damaged in transit for non-quality related warranty claims.
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns
We accept return on products.
Customers has the right to apply for return within 14 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us atsupport@cybersight.sg .
Please contact our Customer service atsupport@cybersight.sg to get the returned address.
